*AUTUMN 2026 UPDATE* The ongoing fuel crisis has led to an increased delivery time (an additional 2 weeks in some cases) to some international locations.

PLEASE NOTE: The delivery times below are based on our experience shipping to these locations, but please keep in mind they’re just estimates. Where you’re located within each country can make a difference as well.

If you need to receive your order before your Japan trip please make sure to leave lots of time for it to arrive.

Japan Post is very efficient, so parcels usually leave Japan within a couple days. After that, delivery time depends on your local postal service and any customs processing along the way.

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🇬🇧 UK: UK orders are shipped locally from our UK branch and arrive in 3-4 business days

Standard Japan Post Airmail:

🇺🇸 USA: 3-4 weeks 

🇨🇦 Canada: 3-4 weeks

🇮🇪 Ireland: 10-14 days 

🇦🇺 Australia: 2-3 weeks

🇳🇿 New Zealand: 2 weeks 

🇰🇷 South Korea: 10-14 days 

🇭🇰 Hong Kong: 10-14 days

🇸🇬 Singapore: 7-10 days

🇯🇵 Within Japan: 2-3 days

Express EMS Shipping:

8-12 business days

When you place an order please use your hotel address as the shipping address, and make sure the name matches the name of the person on the hotel reservation. 

Leave a note on the order telling us your check-in date so we know when to time the shipment. We’ll make sure it arrives in time for your check-in! 

If you're unable to leave a note on the order, please send us your check-in date via email (nekonekopost@gmail.com)

Let the hotel staff know you're expecting a package from Neko Neko Post when you check-in to ensure it goes to the right person.

Our confirmation emails often end up in the spam folder, please check there!

We currently offer shipping to: Canada, United States, United Kingdom, Ireland, Isle of Man, Australia, New Zealand, Hong Kong, Singapore, South Korea, and Japan.

(PLEASE NOTE: Customers are responsible for any duties or tariff charges that may occur upon delivery, these are not included in the purchase price.)

All Neko Neko Post orders are hand-packed by the two of us, we aim to send out your order within 3 days of purchase.

UK orders are shipped out from our local UK branch using Tracked 48 shipping.

All other orders are shipped from our Tokyo branch using the Japan Post airmail service (untracked) or express EMS shipping (tracked) depending on which option you've chosen at checkout.

🇬🇧 UK orders are sent locally from our UK branch using Tracked 48 shipping, check your email for tracking information once your package has shipped out.

🌎 All other orders are shipped from our Tokyo branch and can be shipped using either standard Japan Post airmail (untracked), or Express EMS shipping (tracked). Please choose your desired shipping option at checkout.

From our experience most of our customers aren't charged extra fees upon delivery - but customs policies vary by country, so this can't be guaranteed.

Depending on your country's customs regulations, your order may be subject to import taxes, duties, or tariffs when it arrives.

Any customs or import fees are not included in the purchase price and are the responsibility of the recipient.

We recommend checking your local customs policies before placing an order so there are no surprises.

Please understand we are unable to offer refunds for orders returned to us due to unpaid customs or import fees.

We offer refunds on lost or damaged items only. If your package is damaged or items are missing when you receive it, please contact us at nekonekopost@gmail.com for a replacement or refund.  

Please double check the quantity in your cart before placing your order. We cannot offer refunds on any accidentally ordered items that have already been shipped out.

 If you require a refund due to customer error and the package has yet to be shipped out, we are able to offer a refund but will subtract a $5 processing fee to cover the refund costs of our payment provider.